Help & information
FAQS
Shipping
Processing time
Orders are processed within 2 to 4 business days once your order is placed excluding holidays. Orders placed after 12PM EST will be processed the following business day.
Please note that all estimated delivery dates and times are based on the shipping provider's business days and may not account for weekends and holidays.
Please note that all estimated delivery dates and times are based on the shipping provider's business days and may not account for weekends and holidays.
Can I change the shipping address of my order?
Accidentally enter the wrong shipping address? Please contact our customer care team as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse. Keep in mind that as soon as the order has been processed completely, we can’t make any changes anymore.
If an incorrect or incomplete address is provided and the package is returned to us, we will contact you to issue a refund minus the shipping cost.
Please note we do not reship items, you will need to place a new order.
Please note we do not reship items, you will need to place a new order.
My package hasn't been delivered yet, where might it be?
It might be possible that the estimated delivery time has changed, or that you accidentally entered the wrong address. The estimated delivery time didn’t change and is your address correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to a pick-up point or a different address, or your delivery window may have been rescheduled.
While we take every precaution to ensure your order arrives in perfect condition, we are not liable for lost or damaged packages caused by the shipping carrier. If your package arrives damaged, please take photos and contact us so we can initiate a claim with the carrier.
Can I change my order?
Once an order is placed our team processes your order directly to ensure the quickest delivery. Once the order has been placed, the items purchased cannot be changed and discounts cannot be added. Please ensure that all information and discounts are entered correctly.
Order CancellationAn order can be canceled within 24 hours of submitting the order. Unfortunately, once an order has been shipped and moved to fulfillment it cannot be cancelled.
Returns
Do i have to pay for the return costs?
Customers are responsible for covering return costs unless the reason for the return was due to a mistake made by our company.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened, used, or damaged by the customer. You’ll also need the receipt or proof of purchase.
To initiate a return please contact our customer care team to obtain a return shipping label. Please include your original receipt or packing slip with the returned item.
To initiate a return please contact our customer care team to obtain a return shipping label. Please include your original receipt or packing slip with the returned item.
Can I exchange an item?
No, unfortunately, this is not possible.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Have you received my returned order?
Once we have received your return, we will arrange a refund within 14 working days after receipt of your return. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days after receipt in our warehouse please contact our customer care team.
When will I receive my refund?
You will receive your refund within 14 working days after we have received your return. We will refund your money using the same payment method you originally paid the order with.
Payments
Which payment methods are available?
At the moment we offer the following payment options:
-All Major Credit cards (VISA, AMEX, Mastercard, Discover) - Paypal- Google Pay, Apple Pay, Amazon Pay & Shopify Pay- Shop
-All Major Credit cards (VISA, AMEX, Mastercard, Discover) - Paypal- Google Pay, Apple Pay, Amazon Pay & Shopify Pay- Shop
My payment has failed. What to do?
If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser, or trying to use a different payment method. Still no luck? Please contact our customer care team.
Other questions
An item is out of stock. Will it be restocked?
Is your product sold out? In the footer of the site, you have the opportunity to receive a notification when the product is back in stock. Please note that not every item will be restocked.
Register your email address to receive an email as soon as it becomes available again.
We will notify you when this item is back in stock.
Register your email address to receive an email as soon as it becomes available again.
We will notify you when this item is back in stock.
Shipping RATES/Order Tracking
Shipping rates vary depending on the selected shipping method, the destination, and the weight of the package. You can view the shipping cost during the checkout process before finalizing your order.
Once your order has been shipped, you will receive a confirmation via email containing a tracking number and a link to track your package's journey.
Once your order has been shipped, you will receive a confirmation via email containing a tracking number and a link to track your package's journey.
How to report a complaint?
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Be sure to include your order number, a description of the issue, and any relevant photos.
If an order is received with incorrect or missing items, please contact us. We will happily either issue a refund for the missing/incorrect item or replace the missing/incorrect item.
If you are unhappy with your order or our services, we ask that you contact our customer care team.